Privacy Policy Statement

Your privacy is important to Scotiabank. In this Privacy Policy Statement, we will tell you about the information that we collect from you, the safeguards we maintain to protect the integrity and confidentiality of your information, and your right to opt out of the information we share with our affiliates.  This Privacy Policy Statement will be provided to you on an annual basis, and it applies even after you cease to be our customer.

Scotiabank is a global organization, with legal entities, business processes, management structures and technical systems that cross borders. Our privacy practices are designed to provide protection for your personal and business information within the Scotiabank Group, all over the world.

When you apply for, or provide a guarantee in respect of, or use any Service or Account, and while you are our customer, you agree that:

We may collect certain information from you and about you such as:

  • Your full name, address, Social Security Number, date of birth and occupation or type of business (if any), which is required by law in many of the jurisdictions that Scotiabank does business;
  • At least one piece of government-issued identification with a picture, such as a valid passport, national identification card, voters card or drivers license, as well as other documents or means of confirming your identity that are acceptable to us;
  • Your annual income, assets and liabilities and credit history;
  • Information about your transactions, including payment history, account activity, how you intend to use your accounts, and the source of any incoming funds or assets;
  • Information we may need in order to provide you with Services. In some instances, providing this information is optional;
  • Information about beneficial owners, intermediaries and other third parties such as your spouse, where this information is required by law.

For legal entities such as corporations, partnerships, trusts, estates or investment clubs, we may collect the information referred to above for each director, officer, signing officer, partner, trustee, executor and club member, as appropriate. In addition, for business accounts, we may collect information about your business such as the legal name and trading name, date of incorporation, address, and type of business, or any other information required by law in the jurisdictions in which we do business.

We may collect from, and use and disclose this information to, any person or organization for the following purposes:

  • To confirm your identity;
  • To understand your needs;
  • To determine the suitability of our Services for you;
  • To determine your eligibility for our Services;
  • To set up, manage and offer Services that meet your needs;
  • To provide you with ongoing Service;
  • To meet our legal and regulatory requirements;
  • To manage and assess our risks;
  • To investigate and adjudicate insurance claims; and
  • To prevent or detect fraud or criminal activity or to manage and settle any actual or potential loss in connection with fraud or criminal activity.

We will use health information strictly for the provision of an insurance Service, and in accordance with applicable legal requirements.

We may share your personal and business information within the Scotiabank Group with other members of our corporate family, known as affiliates, for the purposes set out above. For example, Scotiabank de Puerto Rico, Inc. and the Puerto Rico branch of The Bank of Nova Scotia are affiliates of The Scotiabank Private Client Group Center in Miami, Florida, which is an Agency of The Bank of Nova Scotia.  You agree that we may transfer your personal and business information to affiliates located in jurisdictions in the world where we do business.

This means that your information may be accessible to regulatory authorities in accordance with the laws of these jurisdictions.

Subject to the Opt-Out Option described below, we may give information about you to other members of the Scotiabank Group so that these companies may tell you directly about their products and services (where the law allows this). The Scotiabank Group includes companies engaged in services to the public such as deposits, loans and other personal financial services; credit, charge, debit and payment card services; full-service and discount brokerage services; mortgage loans; trust and custodial services; insurance services; investment management and financial planning services; and mutual funds investment services. Your consent to this sharing of information will apply to any companies that form part of the Scotiabank Group in the future. You also agree that we may provide you with information from third parties we select.

Opt Out Option

You have the right to instruct us not to disclose your personal information to our affiliates, subject to certain exceptions permitted by law. If you wish to exercise your Opt Out Option, we have provided an Opt Out Request Form on the last page of this Agreement. Even if you exercise your right to opt out we can share certain information with our affiliates as permitted by law. In the case of joint accounts, each account holder must exercise the opt out right separately. Your request will be valid until you revoke it in writing.

We will not disclose personal or business information about you with non-affiliated third parties, except as permitted by law.  A non-affiliated third party is an entity that is not part of our corporate family.  We do not provide directly all the services related to your relationship with us. We may use non-affiliated third party service providers to process or handle information on our behalf and to assist us with various services such as printing, mail distribution, data processing, marketing, providing customer support or performing statistical analysis of our services, and you acknowledge that we may release information about you to them.

Our service providers are located all over the world. As a result, your information may be accessible to regulatory authorities in accordance with the law of the jurisdictions where our service providers operate. We will require our non-affiliated third party service providers to protect the information they receive from us in a manner that is consistent with Scotiabank Group information practices.

We may collect, use and disclose your tax or other government issued personal identification number for income tax reporting purposes, as required by law in many of the jurisdictions in which Scotiabank does business.

In addition, we may ask you for your tax or other personal identification number, where permitted by law, to verify and report credit information to credit bureaus and credit reporting agencies as well as to confirm your identity.

This allows us to keep your personal information separate from that of other clients, particularly those with similar names, and helps maintain the integrity and accuracy of your information.

You agree to give us complete and truthful information.  If any personal or business information changes or becomes inaccurate or out of date, you are required to advise us so we can update our records.

You agree that the Account(s) and Service(s) are to be used solely for your benefit and for the benefit of those persons that are also signatories to them, as appropriate. If this is not so, you are required to advise us and provide the particulars of any third party that may benefit from these Service(s) and Account(s) and their relationship with you.

We may verify relevant information you give us with your employer, your references or other reliable independent sources, and you authorize any person whom we contact in this regard to provide such information to us. We may refuse to enter into or continue relationships or conduct transactions with you for certain legal reasons, or if you insist on anonymity or provide false, inconsistent or conflicting information where the inconsistency or conflict cannot be resolved after reasonable inquiry.

We may monitor your Account(s) and Service(s) to meet our legal and regulatory obligations, including using automated surveillance systems to prevent or detect fraud or criminal activity such as money laundering or terrorist financing.

You agree that we may share your information within the Scotiabank Group for these purposes, including monitoring account activity, investigating unusual or suspicious activity and, if necessary, reporting such activity to law enforcement.

You agree that we may monitor or record any telephone call we have with you. The content of the call may also be retained. This is to establish a record of the information you provide, to ensure that your instructions are followed properly and to ensure customer service levels are maintained.

When you apply for, accept, or guarantee a loan or credit facility or otherwise become indebted to us, and from time to time during the term of the loan or credit facility, we may use, give to, obtain, verify, share and exchange credit and other information about you with others including electronic payment service providers, credit or charge card associations, loyalty program partners, credit bureaus, mortgage insurers, creditor insurers, registries, other companies in the Scotiabank Group and other persons with whom you may have financial dealings, as well as any other person as may be permitted or required by law.

We may do this throughout the relationship we have with you, and we can continue to disclose your personal information to credit bureaus even after the loan or credit facility has been retired. You also authorize any person whom we contact in this regard to provide similar information to us.

Subject to applicable legal requirements, when you apply for, or sign an application in respect of or accept an insurance Service from us, we may use, give to, obtain, verify, share and exchange information about you with others including references you have provided, hospitals and health practitioners, government health insurance plans, other insurers, medical information and insurance service bureaus, law enforcement representatives, private investigators, and other groups or companies where collection is necessary to underwrite or otherwise administer the Service requested, including the assessment of claims. You also authorize any person whom we contact in this regard to provide similar information to us.

If we sell a company in the Scotiabank Group or a portion of the business of a Scotiabank Group Member, we may release the information we hold about you to the prospective purchaser. We will require any prospective purchaser to protect the information provided and to use it in a manner that is consistent with Scotiabank Group information practices.

We may keep and use information about you in our records for as long as it is needed for the purposes referenced in this Privacy Policy Statement, even if you cease to be a customer.  You agree that a copy of our permanent business record(s) (in any form, including microfilm, photocopy, CD-ROM or image) of any communication may be substituted for an original document.  You agree that, where permitted by law, such records, or any recorded verbal communication, may be used as conclusive evidence of the content of that communication in any legal or other proceedings.

In summary, we will share your information only if:

  • we are required or allowed to do so by law (i.e., subpoena, investigation of fraudulent activity, request from a regulator, etc.);
  • our disclosure is necessary to aid in the completion of a transaction initiated by you; or
  • you consent to it.

Otherwise, we will not share your information.